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Frequently Asked Questions

For Patients

About

What is the difference between a Consult and Primary Care visit?

A Duke Integrative Medicine Consult does not require a membership. It is a specialist visit, covered by insurance with specialty copay.

Our primary care program is a membership based concierge program (hybrid program of insurance based coverage and membership fee) that provides the full spectrum of primary care services along with longer appointments, easier access for acute visits and 24/7 access to your primary care team. Primary care is meant to be an ongoing relationship to support your needs now and into the future.

A Duke Integrative Medicine Consult does not require a membership. It is a specialist visit, covered by insurance with specialty copay. You must have a primary care physician to whom the consultant can communicate the plan. This is a focused typically shorter term relationship concentrating on the most salient issues for treatment and providing a road map for the future. Consultants do not provide acute care visits or long term prescription needs and are not available after hours.

Categories: AboutPatient Care

Do Duke Employees receive a discount?

Yes. All Duke Employees receive a discount on therapeutic services that are not billable to insurance.  Programs and educational classes are event-specific; please refer to the specific program for details.

Category: About

What is your cancellation policy?

Clinical Services: We require notification no less than 24 hours prior to an appointment.
Classes, Workshops, Events, and Professional Trainings: Click here for more details.

Category: About

Can I use my Health Care Flexible Spending Account (FSA) to pay for services?

Yes; many of our services can be covered by an FSA. Please check with your FSA carrier for a list of services allowed.

Category: About

Do you accept Medicare?

Yes; we are happy to accept Medicare Part B when it is your primary insurance. Please note that patients are responsible for all co-payments in keeping with Medicare guidelines. We file only Medicare Allowable Services. PLEASE NOTE: Medicare only covers some of our services (generally MD and selected health psychology services) and not others.  You will be given information at the time you sign in alerting you to services that are not covered by Medicare.

Category: About

Do you accept third party insurance plans?

Yes; we accept most insurance plans for physician consultations and select insurance plans for health psychology and nutrition appointments. You can learn more HERE.

Category: About

Do I need a referral from a doctor to receive treatment at Duke Integrative Medicine?

No referral is needed. Anyone may come for any service at our practice.

Category: About

Patient Care

What is the difference between a Consult and Primary Care visit?

A Duke Integrative Medicine Consult does not require a membership. It is a specialist visit, covered by insurance with specialty copay.

Our primary care program is a membership based concierge program (hybrid program of insurance based coverage and membership fee) that provides the full spectrum of primary care services along with longer appointments, easier access for acute visits and 24/7 access to your primary care team. Primary care is meant to be an ongoing relationship to support your needs now and into the future.

A Duke Integrative Medicine Consult does not require a membership. It is a specialist visit, covered by insurance with specialty copay. You must have a primary care physician to whom the consultant can communicate the plan. This is a focused typically shorter term relationship concentrating on the most salient issues for treatment and providing a road map for the future. Consultants do not provide acute care visits or long term prescription needs and are not available after hours.

Categories: AboutPatient Care

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For more information about

Duke Integrative Medicine and our various services and programs, please join our mailing list.


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