Frequently Asked Questions

For Patients

1. Do I need a referral from a doctor to receive treatment at Duke Integrative Medicine?
   
   No referral is needed. Anyone may come for any service at our practice. Please note that all new acupuncture patients are required to submit a medical clearance form from their Primary Care Provider before their scheduled visit.


2. Do you accept third party insurance plans?
   
   We are a self-pay practice and do not accept insurance at this time, nor do we process claims with your insurance carrier. We will, however, provide you with an itemized statement that you may submit to your insurance company for reimbursement of the services it covers.


3. Do you accept Medicare?
   
   Yes; we are happy to accept Medicare insurance. Please note that patients are responsible for all co-payments in keeping with Medicare guidelines. We file only Medicare Allowable Services.


4. Do you offer any payment plans?
   
   We now offer a payment plan for Annual Membership under our Platinum and Gold Membership options. The total amount of annual membership is divided into 12 monthly payments, and can de deducted from any accounts, including a health reimbursement account.


5. Can I use my Health Care Flexible Spending Account (FSA) to pay for services?
   
   Yes; many of our services can be covered by an FSA. Please check with your FSA carrier for a list of services allowed.


6. What is your cancellation policy?
   
   Individual Services: We require notification no less than 24 hours prior to an appointment. There is a $25 cancellation fee for all scheduled appointments cancelled less than 24 hours in advance.
   
   Classes, Workshops, Events, and Professional Trainings: You may cancel your registration for a program up to 14 days prior to the start date of a program and receive a full refund less a 10% administrative fee (up to a max of $200). Your payment will be forfeited in its entirety if you cancel any less than 14 days prior.
   
   MBSR: A participant may withdraw from an MBSR class with written notification by 5:00 pm the business day before the second class for a full refund less a 10% administrative fee. No refunds are available after the start of the second MBSR class.
   
   Full/Half-day package: Full refunds are available if notification is received 48 hours prior to the arrival date. There is a 10% administrative fee for processing the cancellation.


7. Do Duke employees receive a discount?
   
   Yes. All Duke employees receive a 20% discount on all services except physician and health psychology visits. Programs and educational classes are event-specific; please refer to the specific program for details.